Refund policy

At BUY CHESTNUT USA, customer satisfaction is our top priority. We take great pride in providing you with the freshest, highest-quality chestnuts, packed with care and inspected before shipping.

Because our chestnuts are fresh, perishable agricultural products, we are unable to accept returns for reasons other than damage or quality concerns.

This policy follows plant quarantine and food safety regulations, which prohibit the return or resale of food items once they have left our facility.

We stand behind every shipment with a 100% Customer Satisfaction Guarantee. If your order arrives damaged, spoiled, or not as described, please contact us within 3 days of delivery.

To help us resolve your issue quickly, please include:

Your order number
Photos showing the condition of the product and packaging
A short description of the issue

Once verified, we will gladly issue a replacement or full refund depending on the situation.